Great customer care doesn’t just happen – it should be part of your company’s DNA. Understanding needs ... anticipating problems ... handling issues with fairly and with kindness. It’s all about making your customers so happy they want to tell everyone about it.
No two companies are alike. We’ll help you to design training to meet your one-of-a-kind needs. Here’s a sample.
- Interest Based Problem Solving
- Developing and Leading Teams
- Customer Service Recovery Strategies
- Emotional Intelligence
- Conflict Resolution
- Serving Diverse Clients and Customers
- Email, Text and Phone Skills
- Strategies of Effective Service
- Effective Communications
- Crucial Conversations
- Defining and Understanding Customer Service
- Managing Moments of Truth
- Emotional Intelligence and Critical Thinking
- Dealing with Difficult Situations and People
- Managing Service Teams
Training grants available
Need assistance funding your program? You may qualify for a grant. Set up a meeting with one of our experts. They’ll determine your eligibility and guide you through the process.