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Estimated Program Cost
Financial Aid
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Program Overview
The IT-Desktop Support Technician program will prepare you to provide first-level technical support to resolve software, hardware and system problems for PC users. You will develop skills to install, support, and maintain hardware and software, and to ensure that all customer requests and problems are dealt with quickly and effectively. Courses are presented in a hands-on classroom atmosphere. As a student you will be trained in hardware and software installation, configuration, and troubleshooting, basic network concepts, supporting new technologies, repairing workstations and performing upgrades.
You will gain an understanding of how a help desk functions, and how customer service plays an important role in today’s world of technology. Career opportunities exist in all areas of the country. This program may be used to help prepare for the CompTIA A+ computer troubleshooting certification.
Program Details
Students in the IT-Desktop Support Technician program can attend classes full or part time.
IT-Desktop Support Technician classes may be offered at these Madison College campuses:
- Madison – Truax
** note that if starting in Spring term, it may take 3 semesters to complete program. Courses core to the IT-Desktop Support Technician program will only be offered during the daytime for students accepted in the Spring term.
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Careers
Madison College IT-Desktop Support Technician graduates are ready for a range of professional positions including:
- Computer Support Specialist
- Customer Call Center Specialist
- End User Support Specialist
- Help Desk Professional
- Microcomputer Application Specialist
- PC Support Technician
- Software Technician
- Technical Help Desk Support
- Technical Specialist
Resources
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Curriculum and Experience
Prospective program students, the information below reflects the basic requirements for students admitted for the 2024-2025 academic year. To learn more about Madison College, visit us.
Current and newly admitted program students, go directly to your Degree Progress Report to view:
- Progress toward your specific requirements
- Alternative (in lieu of) courses to meet specific requirements
If you have questions after reviewing your degree progress report (advisement report), please see Advising Services.
First SemesterSecond Semester -
Admission
To Apply
Earning a degree is a great way to advance your career development opportunities, so apply today!
International students who wish to apply for, maintain, or transfer their F-1 student visa status to Madison College are required to complete the International Admission Process.
Application Dates
Spring 2025
- Application open
- Application completion deadline is January 15, 2025
Fall 2025
- Application open
- Application completion deadline is August 31, 2025
Admission Requirements
All materials must be submitted by the application deadline.
1. Admission Application
The online application allows you to save your work as you complete it and ensures fast, secure delivery to our office.
2. Education Completion
Official transcripts must be sent from the institutions you attended and indicate one of the following:- High school transcript (current high school seniors may submit an in-progress transcript)
- GED/HSED transcript
- College transcript(s) showing:
- Completion of an associate degree or higher, or
- At least 30 credits completed with a minimum GPA of 2.0 on a 4-point scale
- The credits must be completed at a single college and cannot be combined with other transcripts
- Any transfer credit listed on a transcript does not count toward the 30-credit minimum
All high school and/or college transcripts are recommended to be submitted for Credit for Prior Learning evaluation.
Additional Notes
- Class capacity is limited and is available on a first come, first served basis.
- Course prerequisites differ from admission requirements; admission into a program does not guarantee eligibility to enroll in courses or success in the program. Refer to program curriculum for details.
After Acceptance
Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at Madison College.
Questions?
Contact the Enrollment Center at EnrollmentServices@madisoncollege.edu or 608.246.6210.
Get Started!
Apply to Madison College and take the first step towards your IT-Desktop Support Technician career.
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Career Outcomes
After completing the IT-Desktop Support Technician program at Madison Area Technical College, you will be able to:
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end user support
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Graduate Summary
Graduate Report Summary Overview
2021 2022 2023 Number of Program Graduates 31 12 19 Number of Surveys Sent 31 12 19 Number of Surveys Returned 26 11 16 Percent of Surveys Returned Available for Employment 15 6 6 Percent Available for Employment 57.7% 54.5% 37.5% Not in Labor Market Percent Not in Labor Market 42.3% 45.5% 62.5% Available for Employment
2021 2022 2023 Graduates Employed 11 6 5 Percent of Graduates Employed 73.3% 100.0% 83.3% Employed in Related Occupation 9 6 3 Percent Employed in Related Occupation 81.8% 100.0% 60.0% Employed in Unrelated Occupation 2 0 2 Percent Employed in Unrelated Occupation 18.2% 0.0% 40.0% Employed - No Response 0 0 0 Percent Employed - No Response 0.0% 0.0% 0.0% Seeking Employment 4 0 1 Percent Seeking Employment 26.7% 0.0% 16.7% Reaction To Training at Madison College
2021 2022 2023 Student satisfaction Mean (Out of 4) 3.4 3.3 3.6 Number of Satisfaction Responses 16 7 9 Very Satisfied (4) 7 2 5 Percent Very Satisfied 43.8% 28.6% 55.6% Satisfied (3) 8 5 4 Percent Satisfied 50.0% 71.4% 44.4% Unsatisfied (2) 1 0 0 Percent Unsatisfied 6.3% 0.0% 0.0% Very Unsatisfied (1) Percent Very Unsatisfied 0.0% 0.0% 0.0% Primary Reason for Attending Madison College
2021 2022 2023 Number of Primary Reason Responses 26 11 16 Preparation for Getting a Job Percent Preparation for Getting a Job Career Change Percent Career Change Improvement of Existing Skills Percent Improvement of Existing Skills Preparation for Further Education Percent Preparation for Further Education Personal Interest Percent Personal Interest Other Percent Other 0.0% 0.0% 0.0% When Employment was Obtained
2021 2022 2023 Number of When Employment Obtained Responses 11 6 5 Before Enrollment 4 3 1 Percent Before Enrollment 36.4% 50.0% 20.0% While Attending the College 6 3 3 Percent While Attending the College 54.5% 50.0% 60.0% After Training at the College 1 0 1 Percent After Training at the College 9.1% 0.0% 20.0% Location of Employment (related and unrelated)
2021 2022 2023 Number of Employment Location Responses 11 6 5 In College District 6 6 4 Percent In College District 54.5% 100.0% 80.0% In Wisconsin, Not in District 4 0 1 Percent of In Wisconsin 36.4% 0.0% 20.0% Outside of Wisconsin 1 0 0 Percent Outside Wisconsin 9.1% 0.0% 0.0% Employer Location Unknown 0 0 0 Percent Location Unknown 0.0% 0.0% 0.0% Salary Trend 2021 2022 2023 Full Time Employment (Related Job) Full Time Salary Count 8 6 2 Average Monthly Wage $4,949 $3,229 $4,080 Average Hourly Wage $28.77 $18.77 $23.72 Average Work Hours per Week 40.9 41.7 42.7 Part Time Employment (Related Job) Part Time Salary Count Average Hourly Wage Average Work Hours per Week -
Graduate Employers
Graduate Employers for academic year: 2023 Employer(s) Job Title City* State** Positions Per Mar Security Services Security System Technician Wisconsin Circuit Court Access Program Technical Engineer Wisconsin Mutual Insurance IT Specialist * - Only cities outside of Madison will display.
** - Only states outside of Wisconsin will display.
*** - If you have a position to post, please contact Career and Employment Services at jobpostings@madisoncollege.edu
