Great customer care doesn’t just happen – it should be part of your company’s DNA. Understanding needs ... anticipating problems ... handling issues with fairly and with kindness. It’s all about making your customers so happy they want to tell everyone about it.

“To successfully execute our mission, we know we need to attract and retain team members who embrace our service culture. Our partnership with Madison College is a key component.”
Jonathan D. Bogatay
North Central Group

Working together

No two companies are alike. We’ll help you to design training to meet your one-of-a-kind needs. Here’s a sample.

  • Interest Based Problem Solving
  • Developing and Leading Teams
  • Customer Service Recovery Strategies
  • Emotional Intelligence
  • Conflict Resolution
  • Serving Diverse Clients and Customers
  • Email, Text and Phone Skills
  • Strategies of Effective Service
  • Effective Communications
  • Crucial Conversations
  • Defining and Understanding Customer Service
  • Managing Moments of Truth
  • Emotional Intelligence and Critical Thinking
  • Dealing with Difficult Situations and People
  • Managing Service Teams

Training grants available

Need assistance funding your program? You may qualify for a grant. Set up a meeting with one of our experts. They’ll determine your eligibility and guide you through the process.

Contact Corporate Training

Madison West Campus, 141

8017 Excelsior Drive
Madison, WI 537174

608.243.4479

Hours

  • Monday – Friday: 8 am - 4:30  pm